Support
Last updated: 3 August 2026
A question, a breakdown, a request for access: one address, and someone reads it.
Write to us
Write to info@zakora.eu. We answer in English, French, Dutch, German, Spanish and Italian, usually within one working day.
If your problem concerns a specific item — a task, a message, a document — mention the topic and the approximate date: it saves us having to ask.
The user guide
Most questions are answered in the user guide, screen by screen, in all six languages of the app. It reads fine on a phone.
Common questions
The sign-in link never arrives.
Zakora has no password: every sign-in goes through a link sent to your address. If it is not there after a minute, check your junk folder, check the spelling of the address you entered, then request another one from the sign-in screen. If your company filters incoming mail, have the zakora.eu domain allowed. If none of that works, write to us: we will check on our side that the message actually left.
I am not getting notifications.
Two settings stack up: the permission granted to Zakora in your phone's settings, and your notification preferences inside the app. Check both. On iPhone, notifications only reach an installed app — from the App Store, or added to the home screen from Safari; a plain browser tab receives none.
How do I install Zakora on my phone?
On iPhone, open app.zakora.eu in Safari, tap the share button, then "Add to Home Screen". On Android, open the same address in Chrome and choose "Install app" from the menu. The icon sits next to your other apps and Zakora opens full screen.
I have no network: do I lose what I write?
No. What you type, photograph or dictate is kept on the device and leaves as soon as the connection returns. Just leave the app open for a few seconds once you are back online, long enough for the upload to finish.
How do I invite a colleague?
Invitations are sent from the app by an administrator of the organisation, and need nothing but the colleague's email address. They receive a link: no account to create, no password to choose. The user guide walks through the screen.
I deleted something by mistake.
Content is archived, never erased — that is the whole point of Zakora. Write to us with the approximate date and the topic concerned: what disappeared from the screen can almost always be brought back.
How do I delete my account?
From inside the app, without going through us. Your name, address and photo are erased immediately and you can no longer sign in; what you wrote stays in the team's memory, attributed to "Deleted user". If you cannot reach that screen, write to us from the account's address and we will do it for you.
How do I get my data back?
On request, we export all of your organisation's data into a readable file. Write to info@zakora.eu from the account's address.
How much does Zakora cost?
Pricing is being defined. Access is granted case by case to teams willing to take part in the first months — write to us to be one of them.
Reporting a problem
So that a fault gets fixed rather than merely noted, describe it with:
- the device and system version (for example "iPhone 13, iOS 18");
- the Zakora version, if you know it;
- roughly when it happened;
- what you were doing just before, in one sentence;
- a screenshot, if you have one.
Security issues go to the same address with "security" in the subject line: they jump the queue.
Your data
What Zakora records, what it never keeps and how to exercise your rights are set out in the privacy policy. Data is hosted in the European Union and the separation between organisations is enforced by the database itself.
Who publishes Zakora
A.S.A. Security SA
rue Faider 1C, 1060 Bruxelles, Belgique
Company number BE 0432.646.526
info@zakora.eu